Company: Fortune 40 IT Hardware MNC
Location: Bangalore
Job Title: Program Management Office (PMO)Manager
General Summary:
The PMO Manager will be responsible for full ownership, successful execution and implementation of the Program Management Office Team.
Qualifications:
- Candidate must possess at least a Bachelor’s Degree (preferably Master’s) from a recognized university, preferably with a recognised Project Management industry certification (e.g. Prince2 Practitioner, APMP, PMIP).
- Required languages: Bilingual in English & Mother tongue.
- At least 5 years of leadership / supervisory (People Management) experience within a service driven corporation is required.
- Minimum 4 years Project Management experience in an external client facing, Consulting and Managed Services environment
- Has evidence of successfully leading groups of people and managing projects.
- Able to do forward planning of work schedules and forecast manpower utilization needs.
- Experience in gathering user requirements, design, implementation, user acceptance testing and post implementation support.
- Strong judgment, problem resolution, analyzing and decision making skills
- Good communication and documentation skills
- Candidate MUST have strong communication & written skills, multi-tasking & delegation skills, high level of interpersonal skills.
- Highly analytical & strong operational and overall business understanding abilities.
- Strong team orientation with ability to work independently to identify and lead process improvement initiatives
- High motivation, strong people handling skill and strong leadership skills to drive changes and improvements.
- Able to work under pressure to deliver results.
- Ability to liaise and interact with local and regional functional teams.
- Well-versed in operational compliance
Primary Duties and Responsibilities:
- Manage development efforts, establish program, develop program plans and budgets, determine schedules and allocate resources
- Candidate is expected to participate in strategies for service enhancement
- Define strategic direction to enhance service levels and establish an efficient, mobile, reliable and service-oriented functional group in each site in South Asia.
- Financial reporting including budgeting/forecasting
- Day to day operational planning
- Monitor staff and work through the use of Key Performance Measures, to ensure that Operational Service level is met
- Identify and lead business process improvement opportunities through fact-based analysis.
- To provide support & guidance to the Relationship Executives & Operations Staff so as to meet productivity targets.
- To develop all operational procedures & work instructions for each services
- Achieves targeted performance levels & to make ongoing adjustments to meet deadlines.
- Able to delegate responsibilities appropriately to project a positive image to all staff.
- Able to meet aggressive deadlines.
- To be a team player and able to deal with conflicts & disciplinary skills.
- Able to develop & motivate staff.
- Lead and manage a team of Project managers.
- Effectively manage a tight budget and ensure profitability of operations through good cost control.
- Staff management - Hiring, training, career development and performance appraisal
- Demonstrate an attitude geared towards Customer satisfaction and business efficiency with honest and open dialogue with peers and management.
Competencies:
Customer Focus
- Is dedicated to meeting the expectations and requirements of internal and external customers
- Establishes and maintains effective relationships with customers and gains their respect and trust.
- Handles irate customers comfortably; finds unusual solutions to customer problems
- Stands up to the customer when necessary
- Has a broad perspective on what is important and is able to identify what’s mission critical and what’s not.
- Forward thinking – being able to anticipate the future impact of decisions.
- Can comfortably handle not knowing the answers in advance of the facts.
- Maintains calm in a crisis or uncomfortable situation.
- Will focus on the problem and the solution rather than the blame or credit for solving the problem.
- Constantly pushes self and others to achieve or exceed set goals.
- Able to build strong relationships across LOBs/Segments.
- Negotiates successfully through difficult situations with both internal and external customers.
- Maintains a sense of diplomacy.
- Able to clearly present and communicate data that is considered difficult, controversial or negative.
- Can organize people and activities
- Can identify process issues, propose solutions and implement a clear plan of action
Performance Indicators
- Ensuring that sales revenue, margin growth and targets are met related to customer projects within individual remit.
- High level of Customer Satisfaction
- Meet project timelines, deliverables, and budgets
Contact Details:
john[AT]customerlinks.net
Mobile:(0)9844063580