vCustomer Corporation
27 Apr 2008 | Print
|
Digg IT!
| 
del.icio.us | Permanent Link
vCustomer Corporation is a leading provider of cost-effective customer care solutions. We leverage the right blend of innovative technology, business analytics and industry expertise to consistently deliver customized, high quality, cost-saving contact center services. vCustomer helps clients reduce operating costs and improve quality levels by deploying self-service options and automation to optimize customer care.
GTL Limited, part of the Global Group, is a leading Network Services company, offering services and solutions to address the Network Life Cycle requirements of Telecom Carriers and Technology providers (OEMs).
Tracmail is a leading provider of outsourced interactive communications solutions. Since its inception as one of the pioneers in Indian Outsourcing, Tracmail has been working with global clients, which include Fortune 500 companies and helping them provide quality customer care. Tracmail pioneered the concept of leveraging cost effective offshore-based talent to help our client drive down the cost of providing those services.
InterraIT has been a leader in the information technology industry since it’s founding in 1996. The company is a global software services organization that delivers innovative business & technology solutions to Fortune 1000 companies. Accredited at SEI-CMM Level 5 and an ISO 9001-2000 certified organization; it has been recently listed as one of India’s Top 20 Best Employers by IDC-DQ Best Employers Survey 2006!
ITTI (formerly, Innovation Technology Transfer India) is an IT Consulting and Software services Company, headquartered in Bangalore, India, with Development Centers / Marketing Offices at Bangalore & Mumbai in India; Boston in the USA; London in the UK; Dubai, Singapore & Malaysia in the APAC region.
Intellicus is one of the leading providers of the next generation reporting and business intelligence solutions. Incorporated in 2003, Intellicus has grown globally with implementations across America, Europe, and Asia. Intellicus has major presence in leading verticals including healthcare, supply chain, compliance, financial services, and digital media.
JK Technosoft (JKT) is a global software & solutions company that is driven by the simple yet powerful tenet of providing ‘total customer satisfaction’. A valuable asset of the JK Organization, one of India’s largest industrial groups with an annual turnover exceeding US$ 2.5 billion, JKT is at the leading edge of comprehensive IT services & solutions.
Ranked among Global Software 500 (source: Software Magazine 2005), Innominds Software is a specialized Software Product Engineering Services provider based out of San Jose, CA with a sales office at Chicago and two offshore development centers in Hyderabad. Innominds, with a cumulative senior management experience of over 110 years in the IT industry, is promoted by technology leaders honed in the valley.
TransWorks is one of India’s leading outsourcing companies operating in the BPO / CRM space providing a high-quality, cost-effective solution to Global 1000 companies. TransWorks provides a complete blend of CRM services - inbound customer service, including technical support, email / web-chat support, and outbound telemarketing. BPO services include transaction processing as well as finance and accounting related services.
InfrasoftTech is a global organization focused on delivering high quality IPR based software products, solutions & specialized software services; in the domains of retail banking, investment banking, eChannels, trading, wealth management, Islamic finance and Anti Money Laundering.
Tracmail is a leading provider of outsourced interactive communications solutions. Since its inception as one of the pioneers in Indian Outsourcing, Tracmail has been working with global clients, which include Fortune 500 companies and helping them provide quality customer care. Tracmail pioneered the concept of leveraging cost effective offshore-based talent to help our client drive down the cost of providing those services.
ARC is a Manthan Systems product - a unified platform created to address the BI requirements of global retail enterprises.
MeritTrac™ is India’s Largest Skills Assessment Company
Fiorano is a leading provider of Enterprise class business process integration and messaging infrastructure technology. Companies use Fiorano products to develop Real-Time Enterprise competencies, improving operational efficiencies and business performance by easily deploying flexible business processes spanning multiple applications, platforms and partners.
Anantara Solutions is a new generation outsourcing firm that combines business consulting services and IT services to deliver unprecedented, measurable business value.
Tejas Networks is a pioneering product company in India, developing next-generation optical networking products for the global markets, leveraging the strengths of its R&D team in India to gain competitive edge. Tejas has developed a family of software-differentiated, next-generation SDH/SONET products that enable telecom carriers to cost-effectively build converged networks that support both voice as well as new data services.
The SOBHA Group, founded in 1975, is a USD 1.9 billion enterprise with over 10,000 people. Sobha Renaissance Information Technology (SRIT) is into software productization and IT Services.
First Consulting Group, Inc. provides information technology (IT) services and software products, primarily for health delivery, health plan and life sciences organizations. Its service offerings include outsourcing, systems implementation and integration, consulting, software development, staff augmentation and research services. The Company offers services through its global delivery operations in the United States, Europe and Asia (India and Vietnam), and it provides these services onsite at the client or offsite and offshore from its shared services centers. Through its services, the Company offers industry-specific expertise to evaluate, select, develop, implement, and manage information systems, networks, and applications. It also licenses software products and provides software development, maintenance and hosting services to its clients. The Company provides its services in the areas, including Health Delivery Services, Health Delivery Outsourcing, Life Sciences, Health Plans, Software Services and Software Products. In addition, the Company has three shared service centers that provide services to its multiple business segments. These shared service centers include 
Fair Isaac Corporation (Fair Isaac) provides analytical, software and data management products and services. Its services include predictive modeling, decision analytics, business intelligence management, decision management systems and consulting services. The Company helps businesses make better decisions in the areas of customer value, reduce fraud and credit losses. The Company’s customer base includes banks and credit card issuers, insurers, retailers, telecommunications providers, healthcare organizations, pharmaceutical companies and government agencies. Fair Isaac categorizes its products and services into four segments: strategy machine, scoring solutions, professional services and analytical software tools.
Firstsource provides business process management to Fortune 500 and FTSE 100 companies in the Banking & Financial Services (credit cards, insurance, retail banking, collections and mortgage companies), Telecom & Media (fixed line, mobile, broadband and narrowband service providers) and Healthcare (payor companies) industries.
Cranes Software International Ltd. (Cranes Software) is a global scientific and engineering software solutions provider. Cranes Software offers a range of statistical, data visualization and computer aided engineering software products for the scientific and engineering community. Its development teams, located in Bangalore and California, are involved in the development of SYSTAT, SigmaPlot, SigmaScan, SigmaStat, TableCurve 2D, TableCurve 3D, PeakFit, AutoSignal and NISA suite of products. During the fiscal year ended March 31, 2006 (fiscal 2006), the Company acquired Engineering Mechanics Research (India) Limited (EMRC), the developer of NISA suite of products, and provider of consulting services and customized software in this domain. In April 2006, the Company released NISA Version 14 and in May 2006, the Company launched SigmaPlot 10.
About Tavant
Fractal is a leading provider of advanced analytics services that help retail financial, banking and telecommunication institutions take data based decisions that enhance the effectiveness of their marketing and risk management programs. Fractal applies leading edge analytics to transaction-based data, generates insights into key business drivers and through predictive scoring creates a forward looking view of the client’s business potential and risk.
Effective pricing and discounting strategies are one of the key reasons why some technology professional service organizations succeed and others fail. According to the “The New Professional Service Maturity Model” benchmark report just completed by Adexta and SPI Research,
Unlike a BPO where you need to “sweat the assets” a smart KPO needs to work at both. This is what will drive sustainability, client advantage, people empowerment and make the KPO industry really a force to reckon with…
ITIL v3’s business service management approach makes it the best fit for adoption by private equity (PE) firm for deploying in their portfolio companies in order to enhance the value of their portfolio.
The commanders of India’s software service companies came together in the financial capital ‘Mumbai’ last week to celebrate, and take stock of what lies ahead. The industry is already under a cloud because of fears of strengthening rupee and the possibility of a U.S. recession.
Over the course of the last couple of years leading law firms have begun to wake up to the reality that we live and operate in a global marketplace. Technology enables an increasing array of legal support services and higher value legal work to be outsourced offshore. The legal profession is now starting to take advantage of the labor arbitrage that has been exploited by other industries for well over a decade.
SaaS (Software as a Service) or On-Demand application delivery as a disruptive delivery model is challenging traditional Enterprise applications. Adoption rate is the fastest in the SME (Small and Medium Enterprises) space. But, large multinational organizations are slow to embrace the on-demand delivery model.
Mike Vizard, Editorial Director for Ziff-Davis Enterprise makes a poignant remark about the importance of diversity in the IT department in his blog “Diversity in IT Has Become a Business Imperative”. I agree with his view that “the great issue of the day in technology is not the technology but rather the people within the IT department itself”.
Fractal is a leading provider of advanced analytics services with more than 40 clients in 15 countries. The company helps retail financial; banking and telecommunication institutions take data based decisions that enhance the effectiveness of their marketing and risk management programs.
What next in offshoring? Different folks will give different responses - Analytics, KPO, CRO, Moving up value chain, Product Development, Engineering Services, Consulting, Higher domain knowledge, Channel Development etc . This is like few blind men trying to describe an elephant. All are probably right in their own way but all are missing the big picture. This big picture in my opinion is offshoring for growth and innovation…
C Mahalingam (Mali) has more than 23 years of experience in the field of Human Resources and has held senior executive positions with leading organizations. Prior to joining Symphony Services, Mali led HR for the India operations of IBM and Hewlett-Packard as well as Philips Software Center.![Strategy 5[1]](http://thinkingstreet.com/business/wp-content/uploads/strategy_5[1].jpg)
Sandeep Kaujalgi
