Effective pricing and discounting strategies are one of the key reasons why some technology professional service organizations succeed and others fail. According to the “The New Professional Service Maturity Model” benchmark report just completed by Adexta and SPI Research,
About: Rajashree
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- Rajashree Patankar
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Posts by Rajashree:
- 02 May 2008 Symphony Services Expanding Indian Operations
- 02 May 2008 Five Indian Cos In Top 10 Global Service Providers List
- 02 May 2008 Now WNS Forays Into Platform-Based BPO
- 30 Apr 2008 Indian IT Exports To Mideast Will Grow 30%: ESC
- 30 Apr 2008 Firstsource Net Dips 40%
- 30 Apr 2008 Govt Extends Tax Concessions On STPI By A Year
- 30 Apr 2008 3i Infotech Buys Regulus For Rs 320 Cr
- 29 Apr 2008 Steria Announces The Opening Of A New Centre Of Excellence For Java Agile Development In Luxembourg
- 29 Apr 2008 TCS In Deal With UK-Based Scottish Water
- 29 Apr 2008 Tech Mahindra Ties Up With US Company
- 29 Apr 2008 Mindtree, Satyam Bag ArcelorMittal Contract
- 28 Apr 2008 Patni Shows The Way With Actuarial Strategy
- 28 Apr 2008 TCS Plans Abu Dhabi, Egypt And Oman Centres
- 28 Apr 2008 Wipro Logs On To LPO Services
- 27 Apr 2008 C Mahalingam - Symphony Services
- 27 Apr 2008 vCustomer Corporation
- 25 Apr 2008 LogicaCMG Reveals Turnaround Plan But Market Remains Skeptical
- 25 Apr 2008 Infosys, Wipro Commit Rs 500 Cr Each In West Bengal
- 24 Apr 2008 Educomp Profits Surge 145%
- 24 Apr 2008 Quintegra Sees FY08 Topline At $100 Million
- 24 Apr 2008 Realty Bites Tech Hubs In Bangalore, Chennai
- 24 Apr 2008 Spanco Close To Winning Rs 200 Cr Govt Contract
- 23 Apr 2008 Finmin Asked To Extend STPI Scheme
- 23 Apr 2008 Convergys Bags Multi-Year Deal From BSNL
- 23 Apr 2008 Accenture Plans To Hire 13,000 More Here
- 22 Apr 2008 Satyam To Invest Rs 380 Cr In Overseas Buys
- 22 Apr 2008 TCS Net Up 4.15% YoY, Down 6.17% QoQ
- 21 Apr 2008 Talent Crunch Forces BPOs To Dilute Tasks
- 21 Apr 2008 LogicaCMG Expected To Cut Jobs, Add Offshoring
- 21 Apr 2008 Accenture Expands Cebu Operations
Unlike a BPO where you need to “sweat the assets” a smart KPO needs to work at both. This is what will drive sustainability, client advantage, people empowerment and make the KPO industry really a force to reckon with…
ITIL v3’s business service management approach makes it the best fit for adoption by private equity (PE) firm for deploying in their portfolio companies in order to enhance the value of their portfolio.
The commanders of India’s software service companies came together in the financial capital ‘Mumbai’ last week to celebrate, and take stock of what lies ahead. The industry is already under a cloud because of fears of strengthening rupee and the possibility of a U.S. recession.
Over the course of the last couple of years leading law firms have begun to wake up to the reality that we live and operate in a global marketplace. Technology enables an increasing array of legal support services and higher value legal work to be outsourced offshore. The legal profession is now starting to take advantage of the labor arbitrage that has been exploited by other industries for well over a decade.
SaaS (Software as a Service) or On-Demand application delivery as a disruptive delivery model is challenging traditional Enterprise applications. Adoption rate is the fastest in the SME (Small and Medium Enterprises) space. But, large multinational organizations are slow to embrace the on-demand delivery model.
Mike Vizard, Editorial Director for Ziff-Davis Enterprise makes a poignant remark about the importance of diversity in the IT department in his blog “Diversity in IT Has Become a Business Imperative”. I agree with his view that “the great issue of the day in technology is not the technology but rather the people within the IT department itself”.
Fractal is a leading provider of advanced analytics services with more than 40 clients in 15 countries. The company helps retail financial; banking and telecommunication institutions take data based decisions that enhance the effectiveness of their marketing and risk management programs.
What next in offshoring? Different folks will give different responses - Analytics, KPO, CRO, Moving up value chain, Product Development, Engineering Services, Consulting, Higher domain knowledge, Channel Development etc . This is like few blind men trying to describe an elephant. All are probably right in their own way but all are missing the big picture. This big picture in my opinion is offshoring for growth and innovation…
C Mahalingam (Mali) has more than 23 years of experience in the field of Human Resources and has held senior executive positions with leading organizations. Prior to joining Symphony Services, Mali led HR for the India operations of IBM and Hewlett-Packard as well as Philips Software Center.
vCustomer Corporation is a leading provider of cost-effective customer care solutions. We leverage the right blend of innovative technology, business analytics and industry expertise to consistently deliver customized, high quality, cost-saving contact center services.![Strategy 5[1]](http://thinkingstreet.com/business/wp-content/uploads/strategy_5[1].jpg)
Sandeep Kaujalgi
