ThinkingStreet.com

[1] The Economic Times reports that India’s second-largest third party BPO firm, WNS Global Services, has decided to carve out a separate group from its existing services called the ‘business technology group’ and has moved its chief information officer, Atul Davda, to head the effort.

The move will represent the first serious foray by a pure-play BPO firm into ‘platform-based BPO services’, business processes that are run on a unified technology platform owned by the vendor rather than on separate client platforms.

The subject of platform-based BPO has been slightly controversial with IT firms favouring it because of their natural bias towards building and owning technology and a few pure-play BPO firms opposing it.