ThinkingStreet.com

Global customer care, human resources and billing services provider [1] Convergys Corporation has announced that it has bagged a multi-year contract from state- owned telecom service provider Bharat Sanchar Nigam Ltd ([2] BSNL) for providing billing solutions.

As per the agreement, Convergys would support BSNL’s 18 million wireline subscribers. BSNL would replace its legacy billing systems with the Convergys’ Infinys [R] rating and billing solution to reduce IT costs and to facilitate the introduction and deployment of new convergent services.
In addition to facilitating revenue growth through the delivery of new advanced services and bundled offerings, the solution would help BSNL lower IT costs by consolidating and eliminating redundant systems, utilising a distributed open source platform, and limiting the need to pay for application development.