Talent Crunch Forces BPOs To Dilute Tasks
21 Apr 2008 | Print
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BPO companies in India are experimenting of breaking a complex activity into numerous simple chores, to be easily performed by even school passouts.
The dilution of task difficulty is primarily seen as a solution to talent crunch and a way to check attrition and battle wage inflation as per The Economic Times. Although it is not yet mainstream, if scaled up, it will throw up an opportunity for rural India to become the backoffice for BPO operations in metros.
According to Nasscom vice-president Ameet Nivsarkar, “These experiments are being piloted by some BPO firms and the results are encouraging. We have to see how this can be scaled up. Essentially, this could help the BPO industry spread to tier II and III towns where smaller tasks can be offshored”.
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What next in offshoring? Different folks will give different responses - Analytics, KPO, CRO, Moving up value chain, Product Development, Engineering Services, Consulting, Higher domain knowledge, Channel Development etc . This is like few blind men trying to describe an elephant. All are probably right in their own way but all are missing the big picture. This big picture in my opinion is offshoring for growth and innovation…
C Mahalingam (Mali) has more than 23 years of experience in the field of Human Resources and has held senior executive positions with leading organizations. Prior to joining Symphony Services, Mali led HR for the India operations of IBM and Hewlett-Packard as well as Philips Software Center.
vCustomer Corporation is a leading provider of cost-effective customer care solutions. We leverage the right blend of innovative technology, business analytics and industry expertise to consistently deliver customized, high quality, cost-saving contact center services.![Strategy 5[1]](http://thinkingstreet.com/business/wp-content/uploads/strategy_5[1].jpg)
Sandeep Kaujalgi
