MakeMyTRip Set To Outsource Ops To IBM Daksh
27th March 2008 @ 10:37
In a multi-million dollar contract, Travel portal Makemytrip.com is all set to outsource it’s entire contact centre operations to [1] IBM Daksh. As part of the deal, which will be spread over five years, [2] IBM Daksh will takeover about 400-500 employees from MakeMyTrip.com on its rolls, industry sources said. When contacted by ET, both IBM and MakeMyTrip declined to comment.
The IBM Daksh employees will perform travel-related BPO work for MakeMyTrip.com such as offering airline tickets, hotel reservations, car rentals, travel packages and holidays in India as well as in the UK, US, and Australia.
[3] Original Source
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URL to article: http://thinkingstreet.com/business/2008/03/27/makemytrip-set-to-outsource-ops-to-ibm-daksh/
URLs in this post:
[1] IBM: http://www.ibm.com
[2] IBM Daksh: http://www.daksh.com
[3] Original Source : http://economictimes.indiatimes.com/Infotech/MakeMyTrip_set_to_outsource_ops_to_
IBM_Daksh/articleshow/2902874.cms
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