TransWorks
17 Feb 2008 | Print
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TransWorks is one of India’s leading outsourcing companies operating in the BPO / CRM space providing a high-quality, cost-effective solution to Global 1000 companies. TransWorks provides a complete blend of CRM services - inbound customer service, including technical support, email / web-chat support, and outbound telemarketing. BPO services include transaction processing as well as finance and accounting related services.
TransWorks is a fully owned subsidiary of the Aditya Birla Nuvo (part of the Aditya Birla Group), (www.adityabirla.com), one of India’s largest business houses.
A US $24 billion corporation with a market cap. of US $23 billion, the Aditya Birla Group is anchored by an extraordinary force of 100,000 employees, belonging to 25 different nationalities. Over 50 per cent of its revenues flow from its operations across the world. The Aditya Birla Group’s products and services offer distinctive customer solutions worldwide. The Group has operations in 20 countries - India, Thailand, Laos, Indonesia, Philippines, Egypt, China, Canada, Australia, USA, UK, Germany, Hungary, Brazil, Italy, France, Luxembourg, Switzerland, Malaysia and Japan. In India, the Group has been adjudged “The Best Employer in India and among the top 20 in Asia” by the Hewitt-Economic Times and Wall Street Journal Study 2007.
Founded in 1999, Transworks has facilities in India (Mumbai, Bangalore), Canada, United States, United Kingdom, Germany, Hungary and Philippines.
TransWorks’ foundation is built on four key strengths- robust infrastructure, experienced people, strong processes and state-of-the-art technology.
Infrastructure: TransWorks has three operations facilities in Mumbai and Bangalore. These facilities are designed to world-class standards and include state-of-the-art networking, computing hardware, physical security, power supply and telecommunications services. The facilities are designed to provide real-time interconnectivity between each other as well as our co-location sites in the US and the UK.
People: TransWorks senior management team has a keen understanding of the international market, while having a strong “on-the-ground” presence in India’. The team blends key skills needed for success - operations, quality, technology, and an in-depth domain expertise. The team has the experience of successfully migrating offshore over a dozen client programs from Fortune 1000 companies.
Based on a mutually agreed hiring profile developed in tandem with the client, TransWorks consistently endeavors to recruit associates of the highest caliber and continues to invest in training the associates to deliver world-class services.
Processes: TransWorks has adopted the COPC-2000 standard across the organization. TransWorks’ Mumbai center has been re-certified to the COPC-2000 Standard (Release 3.4) while the Bangalore center has secured the highest Baseline Assessment score earned to date by any organization using the COPC-2000 Gold Standard (Release 3.3). By aligning systems and processes to the COPC standard, we adhere to the highest quality standards, with client, end-user and employee satisfaction as the primary measures of success.
In addition, TransWorks adheres to stringent data security norms (ISO 17799, GLBA, DPA and Safe Harbor).
Technology: We have deployed state of the art voice and web support equipment that integrates with client systems to provide a seamless, reliable, scalable and secure solution. High-speed, redundant, leased optical fiber circuits from multiple service providers for voice and Internet access have been set up to ensure connectivity at all times. TransWorks can provide high-end imaging, document management/ workflow tools like Filenet and data analysis tools for our BPO activities. These technologies enable us to access our clients’ back-office documents in a structured and secure environment for processing from India.
TransWorks guarantees to meet all your performance metrics achieved either internally or through outsourced partners within 60 days of going live.
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